Refund policy

Refund Policy

At Pawora, we want you and your pet to love every purchase. If something isn't right, we're here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at support@paworahub.com and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we'll gladly send a replacement or issue a full refund at no additional cost.

Order Cancellations

Orders can be canceled within 12 hours of purchase.

Once your order has entered processing or has been shipped, it can no longer be canceled.

Change of Mind

Because our products are shipped directly from our fulfillment partners, we do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong product
  • Ordering the wrong color or size
  • No longer wanting the item

Please review your order carefully before completing your purchase.

Lost Packages

If your package appears to be lost during shipping, please contact us.

We'll work with the shipping carrier to investigate and, if necessary, provide a replacement or refund.

Processing Refunds

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If you have any questions, contact us at:

support@paworahub.com